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About information presented in this cross reference

The information presented in this cross reference is based on TOSHIBA's selection criteria and should be treated as a suggestion only. Please carefully review the latest versions of all relevant information on the TOSHIBA products, including without limitation data sheets and validate all operating parameters of the TOSHIBA products to ensure that the suggested TOSHIBA products are truly compatible with your design and application.
Please note that this cross reference is based on TOSHIBA's estimate of compatibility with other manufacturers' products, based on other manufacturers' published data, at the time the data was collected.
TOSHIBA is not responsible for any incorrect or incomplete information. Information is subject to change at any time without notice.

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Toshiba Hard Disk Drives - Brazil

As of September 1, 2011 Toshiba will provide warranty service to qualified customers in Brazil. This is NOT an end users post sales warranty support program. End users should seek warranty support from their place of purchase. At Toshiba, customer satisfaction is our number one priority and we are committed to supporting all of our clients and customers quickly and thoroughly. We offer a range of support and services to suit your needs.

Warranty Service Information

To obtain Warranty Service within Brazil please email us at or call us, in Brazil, at +55-11-3360-5123.

Product Returns

If you are an authorized customer of Toshiba Electronic Components, Inc. in Brazil and are in need of an RMA, please submit your request in Excel file format containing a minimum of the drives serial number and part number to

Warranty Policy - Customer Induced Damage Matrix

English Warranty Policy
Portuguese Warranty Policy
Examples of Customer Induced Damage

Packaging Policy

English Packaging Policy
Portuguese Packaging Policy

Authorized Brazil Customer Statement of Work

English Customer SOW
Spanish Customer SOW
Portuguese Customer SOW

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