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Semiconductors & Components - Toshiba Storage Products

Skip Navigation LinksStorage Services & Support > Warranty Support
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U.S. and Canada

At Toshiba, customer satisfaction is our number one priority and we are committed to supporting all of our clients and customers quickly and thoroughly. We offer a range of support and services to suit your needs

You can find warranty support for the Toshiba External Hard Drives here.

Warranty Support for SSD product purchased directly from Toshiba Direct can be found here. All other SSD product should be returned to the place of purchase.

Warranty Information

Find out the details about your product's warranty and information on how to extend your warranty.
Limited Warranty Guide


Replacement Program

The Replacement Program ensures that in the unlikely event of a product defect, Toshiba will replace that product within five to ten (5-10) business days. Certain restrictions apply.


Product Returns

If you own a storage product and are in need of an RMA, please submit your request utilizing the online RMA login. Optionally, an RMA can be requested by calling our Return Material Authorization (RMA) center at 1-877-689-4899. Available Monday-Friday (excluding holidays) 6 a.m. to 4 p.m. PST.

Please read the Warranty Return Procedure for detailed information prior to submitting an online RMA.

Get RMA
Check Warranty

Technical Support

1-510-651-6798, available Monday-Friday (excluding holidays) 6 a.m. to 5 p.m. PST.


Technical Data

Manuals, datasheets and jumpers


Fujitsu Branded Toshiba HDD Software Utilities

Programs for formatting, erasing, diagnosing and more.


Storage Capacity

Binary v. decimal standards of measuring capacity.


How to Read Models

Your model number and what it means.