U.S. and Canada
At Toshiba, customer satisfaction is our number one priority and we are committed to supporting all of our clients and customers quickly and thoroughly. We offer a range of support and services to suit your needs
Warranty Support for Toshiba External Hard Drives has changed. You can now find warranty support for the Toshiba External Hard Drives here.
Find out the details about your product's warranty and information on how to extend your warranty.
Limited Warranty Guide
The Replacement Program ensures that in the unlikely event of a product defect, Toshiba will replace that product within five to ten (5-10) business days. Certain restrictions apply.
If you own a storage product and are in need of an RMA, please submit your request utilizing the online RMA login. Optionally, an RMA can be requested by calling our Return Material Authorization (RMA) center at 1-877-689-4899. Available Monday-Friday (excluding holidays) 6 a.m. to 4 p.m. PST.
Please read the Warranty Return Procedure for detailed information prior to submitting an online RMA.
1-510-651-6798, available Monday-Friday (excluding holidays) 6 a.m. to 5 p.m. PST.
Manuals, datasheets and jumpers
Programs for formatting, erasing, diagnosing and more.
Binary v. decimal standards of measuring capacity.
Your model number and what it means.