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Semiconductors & Components - Toshiba Storage Products

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Frequently Asked Questions
 

This FAQ contains answers to the most common technical questions regarding Toshiba hard drive and optical drive products. To view questions & answers about a type of drive or general information, click on one of the topic links below.

General Information Hard Disk Drives   Warranty Information

General Information
Q: I have a Toshiba Portable Computer. Where can I find small parts and accessories for it?

A: Toshiba Storage Device Division (SDD) does not support Portable Computers or their accessories. Please contact the Computer Systems Division accessory group at (800)457-7777 or at the Computer Systems website

Q: I have a question concerning the CD-ROM, DVD-ROM, DVD-RAM or Hard Disk Drive that was installed in my new Toshiba Computer. Can you help me?

A: All questions regarding CD-ROMs, DVD-ROMs, DVD-RAMs or Hard Drives installed in Toshiba computers are handled through the Computer Systems Division Technical Support Department. Online support is available at the Computer System's website or you can contact them at (800)457-7777.

Q: Can you provide specifications for Toshiba DVD or Hard disk drives?

A: Our current product specifications can be found on this web site under product information. Older product specifications can be found in the Technical Library section of the Documentation area.

Q: I didn't receive a User's manual with my drive?

A: You can download current product user manuals from the Online User Guides section of the Documentation area on this web site. Older product documentation can also be found there in the Online User Guides archives as well as theTechnical Library section of the Documentation area. Most hard drive and optical drive documentation on this web site is in pdf format, and can be viewed and printed using Adobe Acrobat Reader.

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Hard Disk Drives
Q: Is it possible to install my 2.5" Toshiba Hard Drive into my desktop or tower system?

A: Yes, by using a HDD mounting kit, you can install a Toshiba 2.5" drive into your desktop or tower system. Contact your local computer supplier for kit availability.

Q: Should my 2.5" Hard Drive be configured as a Master Drive or Slave Drive?

A: If you are using a single drive configuration, set jumpers to Master. If you are using a two drive configuration, you can set the drive as either the Master or Slave, depending on what the other drive is set at. In most situations, Toshiba's Hard Drives are shipped with no jumper present, making it a master drive.

Q: Do I need to partition my Toshiba advanced format hard drive.

A: Under certain circumstances you may need to partition your drive for optimal performance. Please go to our advanced format alignment page to find out more.

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Warranty
Q: What is the warranty on Toshiba's drives?

A: See the Limited Warranty page for product warranty information. For warranty service the drive should be returned directly to the authorized dealer from which it was purchased or device manufacturer in which the drive was installed.

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